常问问题 FAQs

3-5 工作日（西马）
运输作业时间：周一至周五
晚上7点前下单付款的顾客，42个小时内的工作日就可以为您安排发货。（公众假期除外）

3-5 Business days for West Malaysia
- Delivery times are based on orders placed before 7PM MYT.
- Delivery is only available on weekdays (excluding Malaysia Public Holidays).

我方无提供“门店取货”服务。

At this time, we are unable to facilitate in-store collections for orders placed online.

您必须向我方提供完整准确的配送地址信息。为免产生疑义，配送地址信息中不但应包含您的订单收货地址，还应包含收货人的姓名。如果您提供给我方的信息不完整或不准确，我方不负责您的订单配送事宜。包裹送达时需要签收。

我方可能无法终止所有已发货或可供提货的订单。

Please contact us if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.

All customers will receive a tracking number via e-mail within 7 working days from the day of order.

Yes, we do! We provide free delivery for all orders amounting to RM180 and above! Just key in promo code FREEDEL upon checkout. Free delivery is only valid for orders with cakes, pints and mooncakes. Free delivery is not valid for e-Gifts.

We have 2 delivery slots:
1pm – 4pm,
4pm – 7pm only.

北马即日起可在Shopee平台下单 (正庄肉干-Chen Chung Official Store)

No. We only take orders within Peninsular Malaysia at the moment.

19:00 前下单付款的顾客，42个小时内就可以为您处理并安排发货。

Goods will only be dispatched within 42 hours after payment has been received.

我方将竭尽全力确保在预期时间内交付您的订单。然而，由于物资短缺、运输中断或大量订单或超出我们控制范围的事件，有时候会不可避免地出现延误。如因延误，我们在预计时间内延迟或无法配送您的物品。请注意，在打折或其他高峰时期，您的订单配送可能会有延迟。

Due to a high volume of orders and our precautionary measures taken by us and our delivery partners please expect a delay in the delivery of your order. You may log into My Account to check the status of your order.