Orders & Shipping
运输派送 ｜ Delivery
3-5 Business days for West Malaysia
- Delivery times are based on orders placed before 7PM MYT.
- Delivery is only available on weekdays (excluding Malaysia Public Holidays).
门店取货 ｜ Can I collect my order in store?
At this time, we are unable to facilitate in-store collections for orders placed online.
取消或更改订单 ｜ Can I cancel or amend my order?
Please contact us if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.
包裹查询 ｜ How do I track my order?
All customers will receive a tracking number via e-mail within 7 working days from the day of order.
免邮 ｜ Do you have free delivery?
Yes, we do! We provide free delivery for all orders amounting to RM180 and above! Just key in promo code FREEDEL upon checkout. Free delivery is only valid for orders with cakes, pints and mooncakes. Free delivery is not valid for e-Gifts.
配送时间 ｜ What are your delivery hours?
We have 2 delivery slots:
1pm – 4pm,
4pm – 7pm only.
西马或国际邮寄 ｜ Do you ship to East Malaysia and overseas?
北马即日起可在Shopee平台下单 (正庄肉干-Chen Chung Official Store)
No. We only take orders within Peninsular Malaysia at the moment.
发货 ｜ When my order will dispatched?
Goods will only be dispatched within 42 hours after payment has been received.
订单延迟？｜ Why is there a delay in delivery?
Due to a high volume of orders and our precautionary measures taken by us and our delivery partners please expect a delay in the delivery of your order. You may log into My Account to check the status of your order.
包裝 ｜ Packaging
All barbecued meat products are packed in vacuum bags and come with premium gift bags.
产品保存 ｜ Storage
Customers are advised to consume our products as soon as possible after opening. Keep in refrigerator to extends shelf life and preserve freshness if opened for more than 3 days. Store in a cold and dry place out of the sunlight to prevent mould.
保质期 ｜ Shelf Life
Shelf life 1 month, store in cool, dark place.
如果还有其他问题如何联系正庄？ I have a question that is not listed in FAQ, how do I contact you?
We will be more than happy to answer any question you may have, please Whatsapp +011-55596176.
一般条款 General Policy
一般条款 General Policy
Defective or non-conforming goods are exchangeable on a one-to-one basis within 3 working days. No cash refunds.For online orders, shipping costs associated with the return of the product will not be covered by CHEN CHUNG.